Just bought CintaNotes Personal - Weird experience

[Mithrandir]

Hi there,

since version 1.4, I'm using CintaNotes as a Freeware. Today I bought a license via BitsDuJour, which does it's payments via PayPro. I had to verify my purchase on phone, which I found kind of weired, because I never had to do that before. It's pretty weired to receive a phone call from Ontario if you are in Germany.^^

Nevermind, looking forward to use all the great pro functionality, I just felt the urge to tell you about it.

[cnewtonne]

Me too. They initially declined the transactions because the phone I provided did not answer at home. I had to go back and give them my Cell which they called 7 hours later to authorize the transaction.
I appreciate taking the extra effort to protect customers, but if this can be done without this hassle, why do it this way. I have never had to go through this with much larger purchases whether through my bank, PayPal, or google wallet.
Thank you.

[CintaNotes Developer]

Thanks for sharing this information with us!
It's actually not BDJ, its us who are working with PayPro.
Yes, PayPro is a bit over-zealous and paranoid with its fraudcheck.
However we can't replace it quickly, since many processes need to be integrated:
license generation, emailing, etc.
But we'll be looking for other options.

[phusick]

I would like to add that PayPro is really damaging your business. I love CintaNotes and these morons made me think about looking for an alternative. I was like milliseconds from canceling my order when I received: Please send us a phone number that we can reach you at. We will call you to verify the order and process it promptly. This is the first flaw I have ever experienced with CintaNotes and there is no way I am going to speak with them. It seems they are going to bully me with postponing my order: If you wish to expedite the process, please reply to this email with a phone number that we can reach you at and we will call to verify the order. I am curious how much time are they going to give me to consider my purchase.

Even buying many and many times more expensive software is about a redirect to here is your license key, please copy/paste it into the application.

Exchanging emails with PayPro and complaining here, I spent considerably more time purchasing CintaNotes than I was willing to. Normally, it should not take more than 30 seconds. Not to mention I still have not received the registration key and I cannot proceed with the planned reorganization of my notes. Please, consider getting rid of PayPro, they are making your customers angry. Thank you.

[CintaNotes Developer]

phusick, thanks a lot for sharing your experience!
We are already researching other options.
Also we'll try to negotiate with PayPro and ask to use a less strict workflow for our orders.

[burrum]

I have experience of online purchase when I just enter my credit card info, confirm via email, and get authorized without phone calls. Thanks for sharing experience. Sounds frightening :s

[CintaNotes Developer]

I have experience of online purchase when I just enter my credit card info, confirm via email, and get authorized without phone calls. Thanks for sharing experience. Sounds frightening :s

Seems that PayPro have gotten much better now.
If there still are some issues - please report here!