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removing tags

Posted: Mon Jan 07, 2019 2:01 am
by Bill
In one section of a CintaNotes notebook, there are several tags that I cannot remove, either by deleting a tag in the left column or by deleting it within an individual note. Has anyone else had that experience?

Re: removing tags

Posted: Mon Jan 07, 2019 6:25 pm
by Bill
I've now found a solution. I created a new section, moved all of the notes from the old section into the new, and at that point I could delete tags again. I assume the old section had somehow become corrupted. I would feel happier if I knew what really happened, but I've deleted the old section, and probably there is now way now of reconstructing the problem.

Re: removing tags

Posted: Tue Jan 22, 2019 12:44 pm
by CintaNotes Developer
Hi Bill, sorry for late reply.
Yes, now would be difficult to understand what happened exactly. Please let me know if something like this happens again! Thank you

Re: removing tags

Posted: Tue Jan 22, 2019 2:02 pm
by Bill
Alex, a day or two ago I changed the name of the section in question back to the original name, and now the tag problem has cropped up again. Would you like me to send you a copy of the file in question? I'm very curious about what is causing the problem here.

Bill

Re: removing tags

Posted: Wed Jan 23, 2019 10:28 am
by CintaNotes Developer
It would certainly help if you could send me the data file to support@. It's ok to send me a copy where any sensitive information is deleted. Thanks!

Re: removing tags

Posted: Thu Jan 24, 2019 3:57 pm
by Bill
Alex, I have sent you a Dropbox link to the file in a private message.

Bill

Re: removing tags

Posted: Mon Jan 28, 2019 3:05 pm
by CintaNotes Developer
Thanks, Bill! Got it