Version 2.01 crashes win7 x64

jlm
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Joined: Mon Jan 14, 2013 5:35 pm

Version 2.01 crashes win7 x64

Postby jlm » Mon Jan 14, 2013 5:51 pm

Hi to all!

I just installed the portable version of 2.01, then opened it. It worked fine, opening the database I last used, as it should. Then, before doing anything else, I decided to create a new database: I closed the existing one and selected new. The next thing I knew was the infamous blue screen!! Win7 had crashed (the first time this ever happened to me since I bought this machine 18 months ago). So there must be something really wrong happening under the bonnet. I'm attaching the info I got from windows.

Thanks for any help!

PS1 - needless to say I'm duly registered so, according to the website, I should be able to manage several databases
PS2 - I tried to upload the info mentioned above, but apparently the BB refuses any extension, so I'm just copying the shortest file:

BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80003404617
BCP3: FFFFF88020432C90
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
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Re: Version 2.01 crashes win7 x64

Postby CintaNotes Developer » Mon Jan 14, 2013 6:59 pm

Hi jlm,

thanks a lot for the report, and for supporting us via buying a license!

From the first look of it, the code 3b indicates the error was connected
with the graphics driver. I can hardly imagine that CintaNotes could cause
such a problem, so it probably was just a coincidence, but of course
the possibility of a bug in CintaNotes cannot be completely excluded.

Can you reproduce this error, or was it a one-time event?
Alex
jlm
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Joined: Mon Jan 14, 2013 5:35 pm

Re: Version 2.01 crashes win7 x64

Postby jlm » Mon Jan 14, 2013 11:47 pm

Thanks for this very prompt reply! Since I was starting a job which requires a lot of note-taking, I reverted immediately to version 2.0 (with which I've had no problem so far) and will stick to it until I'm done with this job - which should take me no more than a few days. After that, I'll give version 2.01 another try and will report any problem I have.

In passing, there was an additional problem, minor this time. I had selected the debug option in version 2.01 before my machine crashed. So when I reverted to version 2.0 it was still on. When I exited the program I had a popup message (apparently coming from the underlying compiler) which said something about a runtime error (but I didn't have time to make a note). A similar message had also popped up once before, under version 2.01, in the same context. When I disabled the debug option, no more message occurred.

Finally, as I said, I never had a blue screen with this machine before, nor any problem with my graphics driver (at least that I noticed). Besides at the time of the crash, CintaNotes was operating simultaneously with OpenOffice Writer 3.2 (which as far as I know is well behaved) and Firefox. But nothing more exotic was running.

In any case, thanks for your help and maybe others will experience similar problems
Thomas Lohrum
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Joined: Tue Mar 08, 2011 11:15 am

Re: Version 2.01 crashes win7 x64

Postby Thomas Lohrum » Tue Jan 15, 2013 9:12 am

Hi Jim,

you could check the event-viewer messages, to see if any problems were reported.

Thomas
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Re: Version 2.01 crashes win7 x64

Postby CintaNotes Developer » Tue Jan 15, 2013 9:18 am

jlm,

I second the question of Thomas about the event viewer.

Also I strongly recommend upgrading to 2.0.2 beta 1, since version 2.0 had a number of very serious issues, one of which you've probably encountered.
Running CN with debug logging on (Help/Debug) - at least for some time - won't hurt either and in case of any further problems might provide immediate insight on what's going on.
Thanks!
Alex

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