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Authorization failed on synchronization
Posted: Tue Feb 12, 2013 11:01 am
by StewCam
Tried to sync with Simplenote but cannot login. Tooltip is displayed with message that authorization failed. Login credentials checked. I previously synced Simplenote with ResophNotes - could this be causing a problem?
Re: Authoriization failed on synchronization
Posted: Tue Feb 12, 2013 11:06 am
by CintaNotes Developer
No, this shouldn't have caused any problems.
Please make sure that you've typed your email and password correctly.
If this fails, please enable Debug logging in Help/Debug, try to sync and send us the generated log file to
support@cintanotes.com.
Thanks!
Re: Authorization failed on synchronization
Posted: Tue Feb 12, 2013 11:38 am
by StewCam
Login credentials rechecked but error remains. Log file sent to
support@cintanotes.com.
Re: Authorization failed on synchronization
Posted: Tue Feb 12, 2013 6:58 pm
by CintaNotes Developer
Thanks for the log! one more question: does your SN password contain any unusual characters (that is, which are not letters or digits)?
Re: Authorization failed on synchronization
Posted: Wed Feb 13, 2013 1:19 am
by StewCam
No, just numbers and lower case letters
Re: Authorization failed on synchronization
Posted: Wed Feb 13, 2013 9:56 am
by CintaNotes Developer
Thanks for the data and for the answer. We have found some issues in password handling, so I confirm that the problem exists.
We'll fix it soon, please stay tuned
As a workaround, please try temporarily downgrading to 2.0.2 (
http://cintanotes.com/files/old)
Re: Authorization failed on synchronization
Posted: Wed Feb 13, 2013 10:21 am
by StewCam
Thanks, synchronization works with previous version 2.0.2.