Error on starting CintaNotes Pro

dfranco
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Error on starting CintaNotes Pro

Postby dfranco » Thu Feb 27, 2014 4:34 pm

Error message: "class err::SystemException Postcondition failed:" etc.
There is no "help" menu. I have installed pro over existing CintaNotes basic app. Is that a problem?
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Re: Error on starting CintaNotes Pro

Postby CintaNotes Developer » Fri Feb 28, 2014 3:50 am

Hello,

please run CN with the "-d" switch like this:

cintanotes.exe -d

It will generate "log.1.txt" file, please send it to support@cintanotes.com
Thank you!
Alex
dfranco
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Re: Error on starting CintaNotes Pro

Postby dfranco » Fri Feb 28, 2014 5:13 pm

I tried running C:\Program Files (x86)\CintaNotes\cintanotes.exe -d
but nothing happened.
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Re: Error on starting CintaNotes Pro

Postby CintaNotes Developer » Sun Mar 02, 2014 6:20 am

Please check the folder %APPDATA%/CintaNotes. It should contain file "log.1.txt".
(When CN is in Program Files, it has to write to APPDATA since Program Files is read-only.)
Thanks!
Alex
dfranco
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Re: Error on starting CintaNotes Pro

Postby dfranco » Sun Mar 02, 2014 8:41 pm

Done.
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Re: Error on starting CintaNotes Pro

Postby CintaNotes Developer » Fri Mar 07, 2014 10:01 am

Hi Dom,

thanks a lot for your mail!

Could you please check if you're using the latest version of CN - 2.5.1?
According to the log file, looks like you're using an older version.

Thanks!
Alex

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