Just upgraded, can't sync

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Just upgraded, can't sync

Postby Photonaut » Thu Apr 24, 2014 1:03 pm

Activated the trial upgrade 14 days ago, synced one way (from Cintanotes) with Simplenote. Today purchased the upgrade license, but can't sync. Keep getting a notification in the bottom-right corner saying "not synchronized". I have checked my login details for Simplenote. I am on Win 7 Professional. Kindly help, I am disappointed at not being able to sync right away as I was counting on it.
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Re: Just upgraded, can't sync

Postby CintaNotes Developer » Thu Apr 24, 2014 1:11 pm

Hello Photonaut,
sorry for the problem.
Could you please tell me which version of CintaNotes you are using? Thanks
Alex
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Re: Just upgraded, can't sync

Postby Photonaut » Thu Apr 24, 2014 1:25 pm

2.5.2

The new notes are indeed showing up in Simplenote, however in the client interface for Cintanotes in Windows 7, it shows "Uploading new notes... 1 of 1" in the bottom right-hand corner for a long time, until it finally reverts to "Not synchronized". How do I get it to show the correct status??

Thanks for the prompt response.
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Re: Just upgraded, can't sync

Postby CintaNotes Developer » Thu Apr 24, 2014 2:19 pm

To correctly diagnose and fix the issue, I'd need you to collect some more information.
Could you please activate the Help/Debug/Debug Log option, and then try to synchronize.
After that CN will produce the file named "log.1.txt", please send it to me to support@cintanotes.com.
The file will be located either near cintanotes.exe, or in %appdata%/CintaNotes.

Thanks!
Alex
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Re: Just upgraded, can't sync

Postby xymptlx » Sun May 11, 2014 12:24 am

I'm also having this problem after upgrading to Cinta 2.6
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Re: Just upgraded, can't sync

Postby CintaNotes Developer » Tue May 13, 2014 11:37 am

We need the log file to diagnose and fix this problem.
Please capture the problem in the log, and send it to support@cintanotes.com

Huge thanks!
Alex
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Re: Just upgraded, can't sync

Postby xymptlx » Mon May 19, 2014 4:23 pm

CintaNotes Developer wrote:We need the log file to diagnose and fix this problem.
Please capture the problem in the log, and send it to support@cintanotes.com

Huge thanks!


The file was sent 05-13 - No response.
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Re: Just upgraded, can't sync

Postby CintaNotes Developer » Mon May 19, 2014 4:28 pm

Thanks for the log!
Please stand by a little, we are working on it.
Alex

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