removing tags

Bill
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removing tags

Postby Bill » Mon Jan 07, 2019 2:01 am

In one section of a CintaNotes notebook, there are several tags that I cannot remove, either by deleting a tag in the left column or by deleting it within an individual note. Has anyone else had that experience?
Bill
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Re: removing tags

Postby Bill » Mon Jan 07, 2019 6:25 pm

I've now found a solution. I created a new section, moved all of the notes from the old section into the new, and at that point I could delete tags again. I assume the old section had somehow become corrupted. I would feel happier if I knew what really happened, but I've deleted the old section, and probably there is now way now of reconstructing the problem.
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Re: removing tags

Postby CintaNotes Developer » Tue Jan 22, 2019 12:44 pm

Hi Bill, sorry for late reply.
Yes, now would be difficult to understand what happened exactly. Please let me know if something like this happens again! Thank you
Alex
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Re: removing tags

Postby Bill » Tue Jan 22, 2019 2:02 pm

Alex, a day or two ago I changed the name of the section in question back to the original name, and now the tag problem has cropped up again. Would you like me to send you a copy of the file in question? I'm very curious about what is causing the problem here.

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Re: removing tags

Postby CintaNotes Developer » Wed Jan 23, 2019 10:28 am

It would certainly help if you could send me the data file to support@. It's ok to send me a copy where any sensitive information is deleted. Thanks!
Alex
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Re: removing tags

Postby Bill » Thu Jan 24, 2019 3:57 pm

Alex, I have sent you a Dropbox link to the file in a private message.

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Re: removing tags

Postby CintaNotes Developer » Mon Jan 28, 2019 3:05 pm

Thanks, Bill! Got it
Alex

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