Synchronization not completed, please retry later

mimeryme
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Synchronization not completed, please retry later

Postby mimeryme » Thu Jun 30, 2016 12:37 pm

Hello, I am noticing that the Simplenotes synchronization is not completing properly for a week now.

I'm not sure what is wrong. I checked and the largest size of any of my notes is 10KB. I also tried using proxy Use system proxy settings or inputting the proxy info manually. With either setting, the process looks to have started okay, but I get the "Synchronization not completed, please retry later" message.

Here's the debug log txt file - https://dl.dropboxusercontent.com/u/18652598/log.9.txt

(I tried uploading, but attachment feature kept on complaining about invalid file extension.)

Please advise as to what may be the issue with my case. Thanks!

Edit: Sorry, I didn't include the following info:
OS: Windows 7 SP 1
CintaNotes version: 3.1.4

The synchronization process starts when I first launch CintaNotes or when I press the Synchronize Now button at the bottom of the window.
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Re: Synchronization not completed, please retry later

Postby CintaNotes Developer » Tue Jul 05, 2016 10:57 am

Hello mimeryme,

Thanks for the report and for the log, and I'm sorry for the delayed reply.

We'll review the log now and will get back when we have more info.
A quick question: Can it be that the sync started failing after you attached files to a synced note?
Alex
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Re: Synchronization not completed, please retry later

Postby mimeryme » Tue Jul 05, 2016 1:53 pm

Hi Alex,

Is there a quick way to check if I have any notes with attached files? I don't normally attach files to my notes, but it is possible I may have done so inadvertently.

I tried checking all my notes by sorting by size and do not readily see anything attached.


Thanks for looking into this.
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Re: Synchronization not completed, please retry later

Postby CintaNotes Developer » Fri Jul 08, 2016 2:04 pm

There is no direct way, but exists a simple workaround: limit search to attachments and search for dot (".")
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Re: Synchronization not completed, please retry later

Postby mimeryme » Fri Jul 08, 2016 6:19 pm

Okay, I've just tried that and no notes were found with attachments.
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Re: Synchronization not completed, please retry later

Postby CintaNotes Developer » Tue Jul 12, 2016 11:14 am

Could you please try running this version and collecting a new log file:

http://cintanotes.com/files/debug/Cinta ... _Jul12.zip

Thanks!
Alex
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Re: Synchronization not completed, please retry later

Postby mimeryme » Mon Jul 18, 2016 5:36 pm

Please see attached zip file for latest log file.

After launching the beta version, the synchronization failed. I pressed the Synchronize Now button once to try again and it failed again.
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log.11.zip
(508.52 KiB) Downloaded 4361 times
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Re: Synchronization not completed, please retry later

Postby CintaNotes Developer » Tue Jul 19, 2016 8:05 am

Thanks a lot for the new log! We'll review it now and get back to you as soon as there's any new info. Please stay put a bit longer, thanks!
Alex
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Re: Synchronization not completed, please retry later

Postby CintaNotes Developer » Tue Jul 19, 2016 12:26 pm

The log tells us that your proxy server returns an "Access denied" error.
Did you configure credentials in Options/System/Proxy settings?
If you're using "system" proxy settings, please try specifying them explicitly.
Thanks!
Alex
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Re: Synchronization not completed, please retry later

Postby mimeryme » Tue Jul 19, 2016 1:51 pm

Thank you so much Alex! That did it.

Glad to have synchronize back working!
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Re: Synchronization not completed, please retry later

Postby CintaNotes Developer » Wed Jul 20, 2016 10:39 am

Nice! Thanks for your patience and please let me know if I could assist you with anything else :)
Alex

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