export invalid string position

alf329
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Joined: Mon Sep 30, 2013 5:07 pm

export invalid string position

Postby alf329 » Thu Dec 11, 2014 8:25 pm

Just tried to export all my notes in cn 2.8.3 and got this error message:

The program has encountered an error during export
invalid string position

any ideas
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Re: export invalid string position

Postby CintaNotes Developer » Fri Dec 12, 2014 7:35 am

What type of export is this?
Could you pinpoint the exact note that fails to be exported?
Alex
alf329
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Joined: Mon Sep 30, 2013 5:07 pm

Re: export invalid string position

Postby alf329 » Fri Dec 12, 2014 9:12 am

export the entire database, all fields, to xml
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Re: export invalid string position

Postby CintaNotes Developer » Fri Dec 12, 2014 9:51 am

Could you please record the log of the export?

1) Run CintaNotes and activate "Help/Debug/Debug Logging"
2) Try to repeat the problem (run export)
3) This will produce the file named "log.N.txt" (either in CN folder,
or in %APPDATA%\CintaNotes) - please send it to support@cintanotes.com

Please note that this file may contain some of your private data, such as tag
names (but no passwords). You may want to edit the file and remove this data
first.

Hope this is not too much to ask, thank you!
Alex
alf329
Posts: 15
Joined: Mon Sep 30, 2013 5:07 pm

Re: export invalid string position

Postby alf329 » Sat Dec 13, 2014 2:06 pm

hi

I'll make a note of turning on debug etc as soon as it happens if any more errors occur, as I've moved on.

cn did produce a little mini diag though and this is the contents:

Timestamp Thread Forced Function Details
20:26:28.255553 5700 logging::Log::init Started logging
20:26:28.255553 5700 X ui::`anonymous-namespace'::runProgressFunction ERROR:invalid string position

There doesn't look to be too much to go on here, hence your point about turning on debug.

Are there any other debug options that could give a bit more info that I could leave on. The only debug option in help that I can see is obviously only to be used for short time periods as it can create 50MB of data in a few minutes.
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Re: export invalid string position

Postby CintaNotes Developer » Mon Dec 15, 2014 7:54 am

Unfortunately you're right, these lines don't give us anything.
And alas CN has just one debug log which yes generates a lot of data and is not really intended to be left on for
significant periods of time.

Do I understand correctly that the problem is not repeatable any more - you can export to XML without any errors now?
Alex

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